Director of Operations
Jennifer was the first hire to the team, and therefore she has has worked in every area of the business and on the business, helping grow the team, including launching our expansion location. Chad and Jennifer set out to do business differently and create an exciting atmosphere in a service-oriented business. Jennifer established and implemented systems for sellers, buyers, lead generation, transaction coordinating, database management, back office support, and company operations. As the team grew, Jennifer was promoted to Director of Operations, a position where she ensures that all systems and processes run smoothly and efficiently, and develops new systems as needed. She holds administrative team members accountable to help them meet their individual goals and the team goals. Jennifer is responsible for the training of new agents and administrative team members. She also maintains the budget and prepares financial reports, serves as customer service oversight, and is responsible for the branding and marketing of the team. Jennifer brings to the Team diverse financial, accounting, and business experiences. After earning a Bachelor's Degree in Accounting, she was licensed as a Certified Public Accountant and serviced clients at the largest worldwide auditing, tax and consulting firm at the time. Her accounting career continued at a regional CPA firm, where she assisted clients with auditing and tax services. Later, she managed the selling and administrative budget for the world's leading manufacturer of agricultural machinery. These careers in the corporate world refined her skills in customer service, problem solving, and attention to detail, skills that she taps into daily at Heartland Network.